Product Recall - Kaius 01
Dear BMC Retailer,
BMC has identified a potential technical issue with the Kaius 01 forks of models first launched in June 2022. The affected models are exclusively Kaius 01 models from MY23 and MY24 model years.
BMC has identified a potential issue with certain forks of the Kaius 01 model that first went on sale in July 2022. Owners of Kaius 01 models from all Model Years 2023, 2024 and 2026 are being asked to immediately stop using their bikes and contact their local BMC authorized dealer for a free inspection and, if their bike has an affected fork, a free replacement fork.
The steerer tube of these bicycles may crack or break during use under certain conditions, which could result in a fall hazard.
Although the forks of models from the current MY26 model year are not affected, they are being recalled as a precaution to verify that no older fork has been replaced on these bikes at any point.
As a result, all Kaius 01 models must be returned to a BMC Retailer for a fork inspection to determine whether a new fork needs to be installed.
No other BMC models are affected by this issue.
Affected Bikes
Recall Process
Combined Retailer, BMC and ATA process
Read the Recall instructions and clearly inform all store personnel to ensure effective communication and rapid implementation.
WARNING: Even if these products are not affected, they should be inspected by a BMC Retailer.
Retailer Process & Check List
Ground Zero
Initial Information
- Read this Recall Instructions entirely and clearly inform all store personnel to ensure effective communication and rapid implementation.
- Print the “Voluntary Product Recall” poster and display in the shop so Riders can see it.
- ***Please report any bikes with missing or unreadable serial numbers to ATA.***
Communication
Riders | Retailers | Distributors | Media
- Check all affected bikes still on premises. Stop sale of all affected bikes still on premises.
Inspection
On premise by BMC Retailer
- Contact all Riders who purchased a Kaius 01 bike or frameset at your shop, inform them to stop riding and have the bike returned to your workshop for inspection.
- On the ATA Warranty Portal, fill in the mandatory fields plus rider’s information.
Replacement
New part fitted
Recalled part destroyed
- Inspect all bikes following instructions of “Safety Check - Identifying Frame & Fork Serial Number” document.
- Replace the fork according to the assembly manual “New Fork - Preparing and Installation” document.
- Call the rider to notify them to collect their bike.
- Destroy the recalled fork and retain proof of destruction.
Collection
Bike is rideable again
Credit Note issued
- Return the rideable bike to the Rider.
- Retailer credit note to be issued in due time by ATA automatically.
Rider Facing Process
