Online Shopping Terms and Conditions
These terms apply to the ordering, purchase and delivery of Goods from the Website, and forms a contract between you and Advance Traders.
These Terms contain important information about the ordering, processing and delivery of Goods, including limitation of liability.
1. Compliance with Terms
1.1. You will be bound by these Terms each time you submit an Order. Each Order you place will be a separate contract between you and Advance Traders for the supply of Goods.
2. Placing Orders & Delivery
2.1. Advance Traders will not be liable to you for loss you or any third party suffers for a delay or failure to process your Order or deliver Goods due to inaccurate or incomplete details provided in an Order.
2.2. If you place consecutive or separate Orders, we cannot consolidate your Orders. A separate Delivery Fee, if applicable, will apply to each Order. Subject to any applicable quantity restrictions, you can order as many Goods as you wish in one Order.
2.3. Advance Traders reserves the right to accept or reject your Order for any reason at any time. If Advance Traders rejects your Order you will receive a refund or credit of any money paid.
2.4. In an effort to keep freight to a minimum, our ongoing priority is to ensure the right items are in the nearest warehouse to your store. Our aim is to ensure that volume sellers are split between all Advance Traders warehouses. Freight rates apply to metro delivery zones. Shops out of metro freight zones will receive a customised freight rate structure.
2.5. If your order cannot all be supplied from one central warehouse, your order may be split and multiple freight charges will be applicable. You will be notified of the split warehouse delivery in the final step of purchase.
3. Availability of Goods
3.1. From time to time, some Goods may be out of stock or are unavailable and we may not be able to fulfil all or part of your Order. If this happens, you order will be Backordered and fulfilled when stock is once again available.
3.2. We may withdraw or suspend from sale any Goods displayed on the Website, either temporarily or permanently, at any time. Advance Traders will not be liable to you for any loss you or any third party suffer as a result of a withdrawal or suspension of sale of a particular Good.
3.3. Where a Good which is the subject of an Order has been withdrawn or suspended from sale and your payment for the Good has already been processed, we will refund any money paid to us under clause 7.
3.4. Advance Traders reserves the right not to honour any incorrect offers represented on the Website made by genuine human or system error. Where your Order is affected by an error on the Website (for example, in a description, an image, Price or otherwise), we will reject that part of the Order affected by the error. You will be refunded/credited the value of that part of your Order affected by the error, under clause 7, and Advance Traders will fulfil the remainder of your Order. If you are not satisfied with the partial fulfilment of your Order, you can return your Order to us under the Returns Policy.
3.5. If your Order is affected by a genuine error (including in a description, an image or a Price), we reserve the right to cancel your Order and refund/credit any money paid to us.
3.6. You acknowledge and agree that:
- all pictures and images of Goods displayed are for illustrative purposes only;
- any accessory featured with the Goods is for illustrative purposes only, and may be sold separately; and
- where we provide dimensions and measurements in the description of a Good, the dimensions may vary slightly in real life, and it is your responsibility to ensure that the actual size of each Good is suitable for your purpose prior to submitting your Order
4. Price and payment
4.1. When you place an Order, we will charge you or raise and invoice on your account and you agree to pay the Price and any applicable Delivery Fee.
4.2. All Prices are in Australian Dollars and, if GST applies, inclusive of GST. Any fees and charges (including Delivery Fees) imposed by these Terms also include GST where applicable.
4.3. Advance Traders reserves the right to change or alter Prices without notice to you. If you have already submitted an Order at a particular Price, we will endeavour to supply your Goods at that Price (unless your Order is affected by a pricing error, in which case clause 3.4 will apply).
4.4. Payment methods are specified on the Website at the time you place your Order. The name on any credit card used for payment must match the name on the Order.
4.5. Any payment for an Order must be cleared by Advance Traders before Goods are dispatched. If your payment cannot be processed, your Order will be rejected and you will be notified of this by an Advance Traders employee. If a credit card payment cannot be processed you should contact your card issuer to try to resolve the problem, or use an alternative payment method in order to continue with your Order.
4.6. In paying or attempting to pay for Goods, you agree that you have not engaged in any fraudulent conduct or contravened any Law.
4.7. Lay-by is not available for Orders.
4.8. Pricing is Wholesale pricing, delivery charges and costs may vary across retail outlets and geographic locations.
4.9. Advance Traders uses SSL, does not store credit card details, and all payments are handles by a secure, PCI compliant third party.
5. Order cancellations and returns
5.1. Dealers must obtain an authorisation number from Advance Traders HQ in order to return product. Returning product, due to no fault of Advance Traders, will incur a 5% warehouse handling charge plus actual return freight cost from the Courier invoice.
5.2. If we cannot contact you about your Order using the contact details you provided in the Order, after having made reasonable attempts to contact you, we will leave your order in our system until we are notified.
5.3. Delivery Fees will not be refunded if you return Goods for change of mind or you made an incorrect selection, including if you ordered the incorrect size, colour etc.
5.4. Goods can only be returned in accordance with these Terms and the Returns Policy. The Returns Policy forms a part of these Terms.
5.5. If the original payment was made:
- on a credit card, refunds will be processed on the same card as the original payment was made.
- refunds will be processed on the same card as the original payment was made first.
- Return card for remaining amount will be emailed to the email address entered at the time you place your order.
5.6. Shortages or damage must be reported within 5 days of receipt of shipment. Please remember to check for signs of shipping/ transit damage before opening the box. Unless damaged in transit, bikes can only be returned if the box has not been opened and the bike not removed, unpacked or assembled
6. Product Recalls
6.1. If a Good is subject to a product recall, a notice will be posted in the Product Recall notice section of the Website.
6.2. You consent to us contacting you using the personal information provided on your Order, to notify you of a product recall by telephone, email, or SMS.
7.2 .We may also collect, and our third party providers of advertisements and content may collect, location and other information such as the URL or advertisement you came from or linked to, IP address, browser type, pages you visited from the Website etc.
7.3. Unless otherwise indicated in your account settings or at the time you placed your Order, Advance Traders may send you marketing information
7.4. If you wish to change or update your online account information (including your email address, password or communication preferences), click on the Account Overview section on this website.
7.5. Advance Traders reserves the right to conduct and implement fraud detection processes, including without limitation to validating your credit card details.
8. Risk & Liability
8.1. Risk and title in the Goods passes to you on the date and time of delivery of the Goods by the Delivery Agent or when Goods are delivered.
8.2. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
8.3. You represent and warrant to Advance Traders that Advance Traders will not be liable for any expense or injury (including indirect loss such as loss of revenue, profits, anticipated savings, goodwill or business opportunity, injury to your reputation) in contract, tort, under statue or otherwise, howsoever caused including arising directly or indirectly from or in connection with these Terms.
8.4. Our liability to you for loss or damage of any kind arising out of these Terms will be reduced or limited to the extent (if any) that you cause or contribute to the loss or damage.
9.1. We may, at our discretion, terminate the agreement for the supply of Goods to you:
- for convenience, at any time, on giving notice to you; or
- immediately if Advance Traders reasonably believes that you have breached these Terms and:
- that the breach is not capable of remedy; or
- if you have been provided with notice of the breach, and you have failed to remedy that breach within 14 days (where the breach is able to be remedied)
10.1. We reserve the right at all times to make changes to Advance Traders Terms. Any variations to these Terms will take effect from posting on the Website. The Terms which apply at the time you place an Order are those that govern that Order.
10.2. Any provision of these Terms that is prohibited or unenforceable in any jurisdiction is ineffective as to that jurisdiction to the extent of the prohibition or unenforceability. That does not invalidate the remaining provisions of these Terms or affect the validity or enforceability of that provision in any other jurisdiction.