Product Recall
MERIDA S-Presso 2008 - 2013
Advance Traders has initiated a voluntary recall of all MERIDA S-Presso model bicycles delivered between 2008 and 2013. The recall has been initiated after MERIDA advised that the connection between the fork crown and fork leg may loosen during cycling.
To date, there has been no failure in the Australian market, and the recall has been initiated by MERIDA and Advance Traders as a precautionary measure.
All stock from MY2008 to MY2013 S-Presso bicycles must be immediately removed from saleable stock until the newly supplied forks have been retro-fitted. Advance Traders will provide newly supplied forks for replacement free of charge.
As a distributor of the affected bicycles, you are also potentially liable under the Competition and Consumer Act 2010 (Cth) if an injury occurs as a result of the defect. Accordingly, your co-operation in the voluntary recall process is appreciated.
To assist in the recall, Advance Traders asks that you contact all customers that have purchased one of the affected bicycles and advise them to cease use immediately and to return the product to your store to have a replacement fork fitted free of charge. A template email/letter that has been approved by the Australian Competition and Consumer Commission (ACCC) is attached.
Advance Traders will also be publishing a recall notice on www.merida.com.au and www.advancetraders.com.au.
A copy of the recall notice is available online here for your information. Advance Traders also asks that you place a copy of the recall notice on your website and in store to ensure that as many customers as possible are made aware of the recall. Details of the product recall (including a copy of the recall notice or a link to a webpage where the recall notice can be viewed) may also be published on social networking sites such as Facebook or Twitter, where available.
Advance Traders has informed all relevant agencies of the recall, including the ACCC. To assist Advance Traders in meeting ACCC reporting guidelines, we ask that you maintain records of the following and forward that information to Advance Traders by email to warranty@advancetraders.com.au by close of business Friday on a fortnightly basis until further notice:
- the number of affected bicycles returned and whether the bike was fixed or refunded;
- the number of customers contacted about the voluntary recall; and
- the number of complaints or enquiries that have been received.
» Replacement forks can be requested by completing the online form below «
All faulty forks that have been replaced must be returned to Advance Traders. Advance Traders will pay for the freight cost and, upon return of faulty forks, Advance Traders will credit you $30 per fork replaced as labour re-imbursement.
For more details, please contact Advance Traders on 07 3861 8900 of visit the Advance Traders website at www.advancetraders.com.au.
Yours sincerely
Garry Shing
Warranty & Customer Satisfaction Manager
Advance Traders
