Warranty Claims

Friendly Reminder:

To avoid disappointment, all warranty claims are strictly for manufacturing defects or transit damage only, for the original purchaser.

If the rider has crashed their bike, please refer to our Crash Replacement policy to help your customer get back up and riding as soon as possible.

***BMC Kaius recall information click here***

Mondraker Distribution Update

Moving forward, Mondraker Aus will be handling all distribution and support. For any warranty inquiries or assistance, please contact Mondraker Aus directly:

Email: australia@mondraker.com

Phone: +61 8 6109 8091

This transition is set to take effect from the start of February. Please update your records accordingly.

VelectriX Distribution Update

Moving forward, VelectriX will be handling all distribution and support. For any warranty inquiries or assistance, please contact VelectriX directly:

Email: tony@velectrix.com.au

Phone: 1300 530 031

This transition is set to take effect from the start of February. Please update your records accordingly.